Category: FAQ

Ways to customize the Cludo Assistant

This article covers possible configuration options for the Cludo Assistant. Possible configuration options Below is a list of elements that can currently be altered. General Included features The module Open Assistant button Shortcuts Suggestions Suggestions can be enabled to appear together with (or instead of) the shortcuts. Note! Popular and . . . Read more

Ways to index content

Indexing content is an important part of having an efficient search functionality. There are three distinct ways to index content that can be utilized. Crawling Crawling is the most common method of indexing content and is automatically performed when setting up and activating a crawler. Crawling is the activity of . . . Read more

What is Unique Searches vs Total Searches?

MyCludo analytics distinguishes between unique and total searches, which can be viewed in the analytics dashboard. Total Searches: Total searches represent every search query made, regardless of how many times it occurs. Each time a user initiates a search, whether it’s the same search performed multiple times, it contributes to . . . Read more

Using Audiences without GTM

If you can’t use Google Tag Manager, you can still make use of Audiences by manually storing descriptive “traits” in your users’ browser local storage. When a user searches on your website, the Cludo script will check for these stored traits and apply any associated Audiences to give the user . . . Read more

Can I set an idle timeout in MyCludo?

MyCludo allows you to set an idle timeout to enhance account security. To configure this, navigate to Profile Settings → Security and select your preferred idle timeout duration from the available options. This feature ensures your account remains secure by automatically logging out inactive sessions after the specified period.

How does Cludo approach and comply with accessibility standards (WCAG)?

This article describes how Cludo approaches and supports accessibility across our products. Implementation Our different implementation types and features are all tested and optimized to meet accessibility requirements. We take user feedback seriously and prioritize addressing accessibility concerns, even when these demand extra time and effort. Furthermore, when our customers . . . Read more

What cookies does MyCludo use?

In compliance with our commitment to transparency and privacy, Cludo aims to provide comprehensive information regarding the cookies and local storage utilized on the MyCludo platform.  No third-party cookies are stored in MyCludo. However, local storage serves as a successor to cookies, ensuring that they are treated equally under EU . . . Read more

Cludooff/Cludoon

If there are certain parts of the content on a page that you would like the crawler to ignore, this can be achieved using cludooff/cludoon.

Connecting Cludo to your cookie consent functionality

It is possible to add development to have the cookies set by Cludo connect with your general cookie consent formula. For general information on cookies set by Cludo, read this article. Technical Overview At the moment Cludo stores session information in local storage that persists across end-user visits, we will . . . Read more

How does the crawler index and delete pages?

Cludo’s strategy for crawling sites is based on finding as many pages as possible within the user-defined domains, indexing, and storing their content. Cludo’s crawlers run every 24 hours, plus the time it takes to complete the most recent crawl. The step-by-step process can be seen in detail in the . . . Read more