Category: FAQ

Can I set an idle timeout in MyCludo?

It is possible to set an idle timeout in MyCludo. Simply navigate to Profile Settings → Security and set the idle timeout by picking an option from the list. Note that the idle timeout is set on account level by admins. The default idle timeout is 30 days.

How does Cludo approach and comply with accessibility standards (WCAG)?

This article describes how Cludo approaches and supports accessibility across our products. Implementation Our different implementation types and features are all tested and optimized to meet accessibility requirements. We take user feedback seriously and prioritize addressing accessibility concerns, even when these demand extra time and effort. Furthermore, when our customers . . . Read more

What cookies does MyCludo use?

In compliance with our commitment to transparency and privacy, Cludo aims to provide comprehensive information regarding the cookies and local storage utilized on the MyCludo platform.  No third-party cookies are stored in MyCludo. However, local storage serves as a successor to cookies, ensuring that they are treated equally under EU . . . Read more

What are analytics filters?

With analytics filters, you are able to filter your analytics data based on one or more of the following parameters: This will provide you with a better in-depth insight into certain user groups. To learn how to use analytics filters, visit How to filter analytics.

What are anonymized IP addresses?

The Anonymize IP addresses feature in MyCludo prevents the storage of IP addresses. Cludo replaces the last three IP digits with zeros in order to anonymize the IP address. The replacement happens instantly every time an event is registered, and Cludo does not store the original IP address. This setting . . . Read more

How does the crawler index and delete pages?

Cludo’s strategy for crawling sites is based on finding as many pages as possible within the user-defined domains, indexing, and storing their content. The step-by-step process can be seen in detail in the diagram at the end of the article and will be explained further below: Crawling: Step-by-step process 1: Sites . . . Read more

How are compound words treated in searches?

What is a compound word? A compound word is a word that consists of two or more nouns that together form a word with its own meaning, which is very typical in some languages, like the Scandinavian languages. How is a compound word treated in a search? When searching, a . . . Read more

Where can I see previous webinars?

Cludo frequently hosts webinars. When a webinar is planned, all MyCludo users will automatically receive an invite in their inbox. Below, you can see a list of selected previous webinars – click the link to watch the recording! View recordings for previous webinars

How does Cludo index files?

As long as a file is machine-readable (not an image), Cludo is able to crawl its content along with the information sent with the HTTP headers. File titles It is possible to select how the file title should be extracted by selecting one of the following: Automatic The default option is Automatic, . . . Read more