Below, you’ll find some frequently asked questions about our AI Chat that will help you understand the technology behind this feature.

Didn’t find the answer to your question? Don’t hesitate to contact support and we’ll make sure it gets added!

Can I change the instructions for the replies?

It is not currently to change the instructions given to answer questions. This prompt is part of the AI Chat feature that Cludo owns and is carefully curated to make this feature work as smoothly as possible. However, it is possible to configure the length of the response to be more concise or comprehensive.

Can I manually create replies for specific questions?

Besides the customization options, boosting and synonyms, it is not currently possible to directly adjust the replies. However, there are plans to implement answer customization by the end of 2024, which will give you the ability to curate answers for specific questions.

How are the answers generated?

Answers are generated based on the following parameters:
ChatGPT: We leverage ChatGPT’s technology to process the question and deliver the answers
Customized prompting/natural language processing: Cludo adds additional logic on top of what is delivered from ChatGPT
Your search index: Answers will only ever be based on the information found within the index of the engine used for the AI Chat.
The answer can both be based on an exact text snippet found on a page, but if information is scattered in multiple places throughout a page, the answer would usually be a summary of this.

How can I customize the feature?

You are able to customize most parts of the AI Chat, both when it comes to design and text content. Please see this article for a full list of configuration options.

How is the data processed, and is it shared with OpenAI?

To generate the reply with ChatGPT, data is shared with OpenAI. This consists of the question and the contents of the page(s) where the answer can be found. Cludo does not assist OpenAI in training its model.

Is there a way to influence what content is prioritized for the replies?

Yes! The AI Chat supports both Boosting and Synonyms. While Boosting will allow you to prioritize what content to prioritize higher or lower, synonyms can help cover different semantics – just like you know the features from your search.
Note: Some may want to prioritize (boost) content differently on the SERP vs. the AI Chat. This is possible if you use separate engines for each.

Where can I see analytics for interactions and feedback?

AI Chat Analytics will be available within MyCludo as of July 2024.

Where can I see usage data?

Data for usage appears in your Account overview.