Category: FAQ

Using Special Characters in Search Queries

Cludo’s search solution uses Lucene syntax to provide powerful and flexible query options. This approach allows for advanced features, but it also means that some symbols may not work as expected when included in search queries. If the How to Ensure Accurate Search Results If you need to include special . . . Read more

AI Summary FAQ

AI Summary is designed to streamline the search experience by delivering instant, human-like answers directly on the search results page. Here’s how it works: When a user enters a query, AI Summary immediately reviews the top three search results, which are identified as the most relevant content. Using advanced AI . . . Read more

How Do I Install a Plugin on WordPress?

What is the WordPress Plugin? The WordPress plugin alerts your crawlers whenever new pages are created or existing ones are modified. This process guarantees that any new content or modifications to existing content are recognized and reindexed immediately and this way ensures that your content is up-to-date and searchable. Plugin . . . Read more

AI Chat FAQ

Below, you’ll find some frequently asked questions about our AI Chat that will help you understand the technology behind this feature. Didn’t find the answer to your question? Don’t hesitate to contact support and we’ll make sure to provide an answer and add the question to the article!

Ways to customize the Cludo Assistant

This article covers possible configuration options for the Cludo Assistant. Possible configuration options Below is a list of elements that can currently be altered. General Included features The module Open Assistant button Shortcuts Suggestions Suggestions can be enabled to appear together with (or instead of) the shortcuts. AI Chat Below . . . Read more

Ways to index content

Indexing content is an important part of having an efficient search functionality. There are three distinct ways to index content that can be utilized. Crawling Crawling is the most common method of indexing content and is automatically performed when setting up and activating a crawler. Crawling is the activity of . . . Read more

What is Unique Searches vs Total Searches?

MyCludo analytics distinguishes between unique and total searches, which can be viewed in the analytics dashboard. Total Searches: Total searches represent every search query made, regardless of how many times it occurs. Each time a user initiates a search, whether it’s the same search performed multiple times, it contributes to . . . Read more

Using Audiences without GTM

If you can’t use Google Tag Manager, you can still make use of Audiences by manually storing descriptive “traits” in your users’ browser local storage. When a user searches on your website, the Cludo script will check for these stored traits and apply any associated Audiences to give the user . . . Read more

Can I set an idle timeout in MyCludo?

MyCludo allows you to set an idle timeout to enhance account security. To configure this, navigate to Profile Settings → Security and select your preferred idle timeout duration from the available options. Please note: This feature ensures your account remains secure by automatically logging out inactive sessions after the specified . . . Read more

How does Cludo approach and comply with accessibility standards (WCAG)?

This article describes how Cludo approaches and supports accessibility across our products. Implementation Our different implementation types and features are all tested and optimized to meet accessibility requirements. We take user feedback seriously and prioritize addressing accessibility concerns, even when these demand extra time and effort. Furthermore, when our customers . . . Read more