Author: Cludo

How to implement Cludo Assistant

The Cludo Assistant feature is easily implemented by inserting a simple script, either site-wide or on the individual pages you’d like it to appear on. With the release of Cludo’s Experience Builder, set to launch in the first half of 2024, everything you need will be available in MyCludo. The . . . Read more

What is Cludo Assistant?

The Cludo Assistant is another type of experience that combines traditional search and our intelligent Q&A Chat. The Assistant is an actionable search overlay that is easily implemented by inserting a script that could be site-wide or on selected pages only. It offers a bunch of customization options, allowing you . . . Read more

Q&A Chat FAQ

Below, you’ll find some frequently asked questions about our Q&A Chat that will help you understand the technology behind this feature. Didn’t find the answer to your question? Don’t hesitate to contact support and we’ll make sure it gets added!

Ways to customize the Cludo Assistant

This article covers possible configuration options for the Cludo Assistant. Note that you will currently have to go through Cludo’s support team to have your Cludo Assistant configuration updated. As long as you already have Cludo Assistant implemented, updates will be done free of charge. Possible configuration options Below is . . . Read more

Using Audiences without GTM

If you can’t use Google Tag Manager, you can still make use of Audiences by manually storing descriptive “traits” in your users’ browser local storage. When a user searches on your website, the Cludo script will check for these stored traits and apply any associated Audiences to give the user . . . Read more

Can I set an idle timeout in MyCludo?

It is possible to set an idle timeout in MyCludo. Simply navigate to Profile Settings → Security and set the idle timeout by picking an option from the list. Note that the idle timeout is set on account level by admins. The default idle timeout is 30 days.

What are analytics filters?

With analytics filters, you are able to filter your analytics data based on one or more of the following parameters: This will provide you with a better in-depth insight into certain user groups. To learn how to use analytics filters, visit How to filter analytics.

What is Voice Search?

Voice Search will allow your website visitors to search via speech-to-text. This feature adds a microphone icon to your search bar. When clicked, the user will be prompted to record what they wish to search for. When the prompt ends, the search will be initiated. Voice Search activity is tracked . . . Read more

How to filter analytics

With analytics filters, you are able to filter your analytics data based on one or more parameters to get a deeper insight into certain user groups. Note that the filter will display on the top of the page and will be active throughout all analytics sections until cleared.