Troubleshooting: no results or wrong results

26 Feb, 2026 FAQ, How To

If search returns no results or unexpected results, work through these areas in order.

1. Check that the page is indexed

Search can only return content that has been crawled and indexed. If a page is missing from the index, it will not appear in results.

  • Confirm the crawler has run recently and that its domains and rules include the URL you expect. See the Crawler Setup Guide.
  • Use Page Inventory (if available for your crawler) to verify the URL is in the list of indexed pages.
  • Check the crawler log for errors or blocked URLs (e.g. robots.txt, redirects, or login walls).

2. Check the engine and crawler link

The engine that serves search must be linked to the crawler that indexed the content. In MyCludo, ensure the engine uses the correct crawler(s) and that the crawler has completed at least one successful run after any configuration change.

See Engines for how engines and crawlers work together.

3. Improve relevance with tools

If results are returned but in the wrong order or missing important pages, use MyCludo tools to tune relevance.

  • Synonyms and Misspellings can help match more queries to the right content. See Synonyms and Misspellings.
  • Boostings and Page Rankings let you promote or demote specific pages or sections. See Boostings and Page Rankings.
  • Review Ineffective searches in Analytics to find queries that often return no or poor results, then adjust synonyms, boostings, or content.

4. Test with a known query

In MyCludo, use the test search (or preview) for your engine to try a query that should match an indexed page. If it works there but not on your site, the issue may be in the implementation (e.g. wrong engine ID, filter, or API parameters).

If you still see no results or wrong results after checking the above, contact Cludo support with your Customer ID, Engine ID, and an example query and URL you expect to see.

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