Cludo’s search solution uses Lucene syntax to provide powerful and flexible query options. This approach allows for advanced features, but it also means that some symbols may not work as expected when included in search queries. If the How to Ensure Accurate Search Results If you need to include special . . . Read more
AI Chat Analytics provides valuable insights into user interactions with the chat interface over a selected period. It enables you to monitor user behavior, identify trends, and optimize the chat experience for better engagement and outcomes. Key Features of AI Chat Analytics AI Chat Analytics is organized into two main . . . Read more
Search destination pages display the URLs where visitors landed after performing a search within your site during the selected period. This feature provides valuable insights into user behavior by showing the most visited pages your users considered relevant or useful after performing a search. By analyzing search destination pages, you . . . Read more
AI Summary is designed to streamline the search experience by delivering instant, human-like answers directly on the search results page. Here’s how it works: When a user enters a query, AI Summary immediately reviews the top three search results, which are identified as the most relevant content. Using advanced AI . . . Read more
What is an Engine? The engine is at the heart of the search setup. When implementing search on the website, an engine is needed to define which results to present. An engine can be connected to the search index of one or multiple crawlers, for added flexibility. A lot of . . . Read more
What is a crawler? A crawler is usually the first step to creating a functional site search. The crawler is in charge of checking all available pages on the given domain(s) and indexing any pages and files according to the configuration. Once indexed, the pages and files can be searched . . . Read more
What is Voice search? Voice Search will allow your website visitors to search via speech-to-text. This feature adds a microphone icon to your search bar. When clicked, the user will be prompted to record what they wish to search for. When the prompt ends, the search will be initiated. Voice . . . Read more
What is an Audience? The Audiences feature is designed to offer a more personalized search experience for the visitor by adjusting the displayed results based on the known data on the visitor. The visitor data is registered using Google Tag Manager, which in return are turned into “traits”. These traits are used . . . Read more
What are Pre-search Suggestions? The Pre-search Suggestions feature allows you to propose popular search terms to the visitor before they start typing. Alongside these terms, which are generated in MyCludo, you can also choose to display Recent searches, allowing the visitor to see their own recent searches if they have . . . Read more
What is Intelligent Re-ranking? Intelligent Re-ranking is a feature that uses two layers of data to improve the ranking of results based on the search term. Both layers use previous search activity and click logs to determine which results were most useful. They apply the same logic to adjust the . . . Read more