AI Summary
AI Summary enhances search functionality by providing direct, human-like answers at the top of the search results page. By leveraging Retrieval-Augmented Generation (RAG) technology with OpenAI’s latest ChatGPT models, AI Summary delivers concise and accurate responses based on the most relevant search results. This feature reduces cognitive load, increases efficiency, and aligns with modern search expectations.
How It Works
AI Summary extracts key information from the top three search results and generates a short, reliable summary. This ensures users receive high-quality responses without having to sift through multiple results.
- User Enters a Query: The AI Summary feature is activated when a user submits a question.
- Retrieval Process: The system identifies 3 most relevant results using Cludo’s search backend.
- Answer Generation: Using RAG technology, AI Summary pulls key information from the top three results and sends it to ChatGPT to generate a concise response.
- Displaying the Summary: The summary appears prominently at the top of the search results page.
Key Benefits
- Faster Search Experience: Users receive immediate answers, reducing the need for extensive browsing.
- Improved User Satisfaction: Simplified and direct responses enhance engagement and retention.
- Supports Conversational Queries: Unlike traditional search, AI Summary understands and responds to natural language questions.
- Accessibility Enhancements: AI-driven responses improve search usability for diverse user groups, including those relying on voice-over tools.
- Document Extraction: AI Summary can pull information from PDFs and other documents, making it easier to retrieve insights from in-depth resources.
Customization with AI Rules
AI Summary allows users to customize responses for specific queries using AI Rules. This feature ensures consistency and accuracy for critical information. For example, predefined answers can be set for key business-related questions, ensuring the correct response is always displayed. More info: AI Canned Responses | Cludo Knowledge Base Security & Compliance
- Processing by OpenAI: AI Summary processes data through OpenAI’s API, where input is stored for up to 30 days solely to check for abuse. OpenAI does not use this data to train its models.
- Storage in Cludo’s Database: Search data is stored within ClickHouse for analytics purposes and remains available as long as you are a customer or until you request deletion.
- Accessibility Standards: AI Summary complies with WCAG 2.1 AA standards, ensuring accessibility for all users.
AI Summary Analytics
AI Summary Analytics provides insights into the feature’s performance. Users can track:
- Total Searches: Monitor the volume of searches using AI Summary.
- Success Rates: Measure how well AI Summary is answering queries.
- Feedback Trends: Understand user engagement with AI-generated responses.
More info in this article: AI Summary FAQ | Cludo Knowledge Base
AI Summary Analytics offers insights into how users interact with AI-generated answers over a selected time period. It helps you understand which queries trigger summaries, how users engage with them, and where there’s room to improve the experience.
Key Features of AI Summary Analytics
AI Summary Analytics is organized into two main sections:
1. Categories: Display user interactions and the AI Summary response.
2. User Feedback: Insights into how users feel about their experience, including detailed comments and ratings.
Select Period
Customize the time frame by using the Select period option in the top left corner of the analytics table. Choose from preset ranges or set a custom period to align with your analysis needs.
Apply Filters
Refine the data by clicking the Filters button in the top right corner. Filters allow you to focus on specific user actions, queries, or timeframes. For more details, check our guide on How to filter analytics.
Feedback
Navigate to the Feedback tab in the top-left corner to view a complete list of user feedback submitted after their interactions with the AI Summary.